We work to foster a culture that focuses on the needs of our customers. This means understanding their point of view and presenting solutions that meet their needs. It also means we strive to be prompt and fair in our decisions and actions. We have established channels and processes to resolve customer concerns, and our goal is to resolve concerns through these mechanisms. Above all, we promise to treat your concerns with respect and to respond to them in a timely fashion.
Code of conduct
As a wholly-owned subsidiary of Great-West Lifeco, London Life adheres to the Code of Business Conduct and Ethics adopted by Great-West Lifeco. A copy of the Code of Business Conduct and Ethics is available on the SEDAR website or you can download a printable version.